Customer Relations Specialist

Summary:

The Customer Relations Specialist sources, screens and hires qualified candidates to fill position needs within the Customer Relations department, overseeing the hiring process from start to finish. The incumbent executes a standardized hiring approach, instilling a common understanding of corporate culture in new hires along the ways, and oversees the training and orientation programs for new hires.

Responsibilities:

• Report to the Human Resources Manager while collaborating with Customer Relations to fill their position needs.
• Write job descriptions or review and edit job descriptions written by others and maintain internal job posting library.
• Develop recruitment programs, budgets and collateral to attract applicants and to fill specific job openings.
• Coordinate participation in, set up display, and work at job fairs.
• Develop and maintain contacts with schools, alumni groups, and other public organizations to find and attract applicants.
• Make public presentations at schools, organizations, and job fairs regarding the organization and opportunities.
• Develop and maintain network of contacts to help identify and source qualified candidates.
• Initiate contact with possibly qualified candidates for specific job openings.
• Review applications and interview applicants to obtain work history, education, training, job sills and salary requirements and to provide information about the organization or position.
• Schedule and conduct interviews.
• Perform reference and background checks on applicants.
• File and maintain employment records for future references.
• Analyze recruitment methods for effectiveness (time to fill, cost-per-hire and number of hires) and make recommendations for improvement.
• Undertake other duties as assigned.

Requirements:

• BA/BS required.
• Proficiency in American Sign Language (ASL).
• Excellent organizational, project management, interpersonal and communications skills.
• Must be willing and able to travel and sometime on short notice.
• Knowledge of relay telecommunication and public relations concepts, principles, and practices.
• Ability to deliver results.
• Recruiting and hiring experience a plus.
• Attendance is an essential function of this position.

Compensation:

Commensurate with experience and qualifications

Mail or e-mail resumes to:

Viable, Inc.
ATTN: Human Resources
5301 Marinelli Road
Rockville, MD 20852
jobs@viable.net